Lois A Zajac

Lois A Zajac  M.S.M  Detailed Bio


Account Development
Email:  lzajac@jars-llc.com 
Phone:  248-705-4202 


” Account Development – responsible for leading Jolicoeur & Associates Risk Solutions, LLC Account Development Teams Providing client companies consulting services to transform ideas into strategies and growth initiatives.  Optimize client’s relationship with their  customers, build on the client’s brand, and ensure a consistent, superior customer experience.  Enhance business results and maximize profitable revenue.

” Director, Product Management, Consumer Products responsible for the Property & Casualty personal lines insurance products and partnership with lead carrier, Liberty Mutual Insurance and accommodation carrier, Progressive Insurance Company.  Responsible for day-to-day management of the partnerships, optimization of multichannel marketing and distribution, service interactions, and providing a consistent, superior customer experience.  Responsible for achievement of the business plan, superior results and profitable revenue.

” Director, Customer Service Center, CUMIS Insurance Company.  Responsible for the property and casualty integrated customer service, administration, claims first notice of loss and back-up for sale.

” Manager, Homeowners Product Administration.  Responsible for the Homeowners product management, product implementation, policyholder sales, service, billing and collection, remittance of state surcharges.

” Manager, Billing and Collections, League Insurance Companies.  Responsible for the management of the billing and collection process for Consumer and Corporate Products.

” Sales and Service Agent, League Insurance Companies.  Responsible for direct to consumer sales and service of auto/home insurance products.

” In addition to consulting for Jolicoeur & Associates Risk Solutions, LLC, Lois is President and founder of Lois A Zajac, LLC.


Lois Zajac began her career with the Michigan Credit Union League and the League Insurance Companies in 1976.  As of 1982 Lois joined CUNA Mutual and was involved with the companies lending, life and property & casualty products.  After thirty six years of serving the Insurance Industry and Credit Union movement Lois retired on August 21, 2012.

” Served on the leadership team responsible for the sale of CUMIS General Insurance Company’s auto and home insurance program to Liberty Mutual.  Successfully transitioned the Customer Service and Administration functions and staff to Liberty Mutual Insurance.

” Cross Functional Management Team member, responsible for the due dilligence on several key Strategic Alliance Partnerships for CUNA Mutual.  Managed the day-to-day activities and responsible for the sales, service, claims and back office administration for the resulting partnerships (e.g., Liberty Mutual Insurance, Progressive Insurance Company, Esurance, Aon, Philadelphia Insurance Companies, GE/ERC Long Term Care, and Ash Brokerage).

” Lead the day-to-day operations and implementation of key strategies for CUNA Mutual’s Auto and Home Insurance Program with Liberty Mutual Insurance and Progressive Insurance Company.  Grew the book of business to over $1B in premium as of 2011.


” Master of Science in Management, with honors, Walsh College, Troy, MI

” Bachelors of Administration, with honors, Walsh College Troy, MI

” Reinsurance Management, University of Wisconsin – Madison Executive Education

” Licensed Property & Casualty Insurance Agent – State of Michigan

“Certified Insurance Service Representative (CISR Designation)

” Certified Team Building Trainer